THE SERVER PLAYBOOK
THE SERVER PLAYBOOK
Your servers are a crucial part of the operation. They are your foot soldiers, your salespeople... responsible for taking care of your customers AND driving topline revenue.
You need them to succeed and there are scripts you can give them that will help them make you AND them more money.
That's what these playbooks are all about.
CHIP KLOSE is a New York City–based restaurant coach as well as the host of the Restaurant Strategy Podcast.
He has amassed more than two decades of operational experience in the hospitality industry, opening Michelin-starred restaurants and collaborating with numerous James Beard Award–winning chefs. He is a contributing writer for Bar & Restaurant and travels the country as a noted public speaker, giving presentations on marketing, operations, technology, and more. He earned his MBA in Food Marketing from Saint Joseph’s University, where he frequently teaches as a guest lecturer.
As a coach he’s worked with hundreds of owners and operators, helping them with everything from budgets and forecasting to developing strategies for properly marketing their restaurants. His mission in life is simple — to help chefs, owners, and operators build more profitable restaurants.
Guests on his podcast have included Martin Lindstrom
(New York Times bestselling author of Buyology), Kevin Boehm (BOKA Restaurant Group Co-Founder), Peter Fader (Wharton professor), Steven Hall (founder of Hall PR), Gavin Gaysen (James Beard Award-winning chef), and many, many more. The show is consistently listed on Apple’s Top 100 Marketing Podcasts, and was recently voted as a
Top 20 Restaurant Podcast by Feedspot
.